Delivery & Self Collection
Getting Your Order
What type of deliveries do we offer?
Same Day Delivery — available for orders placed before 3:00 PM. Orders placed after 3:00 PM are delivered the next working day.
Scheduled Delivery — choose your preferred day and time; we will confirm your slot via WhatsApp.
Self-Collection — pick-up near Lorong Chuan MRT / Serangoon Gardens. The exact address and time slot are provided after order confirmation. Please bring your order confirmation for collection.
Delivery and Self collection are available everyday including public holidays before 8pm.
Do you provide free deliveries?
Yes, all deliveries are free for orders above $150.
For orders below $150, the delivery fee is $8.
Do you deliver on weekends?
We deliver Mondays to Sundays including Public Holidays. We deliver before 8pm.
Do you deliver island-wide across Singapore?
Yes, we deliver island-wide across Singapore.
If delivery is unsuccessful due to customer absence or incorrect address provided, a re-delivery fee $8 will apply.
Will I get updates when my order is out for delivery?
Yes. We send order updates on WhatsApp from +65 8117 0026 — when your order is confirmed, when it's out for delivery, and when it's been delivered.
If you've chosen self-collection, we'll message you when your order is ready to collect. Save that number so our updates don't arrive from an unknown contact.
It's an automated line, so for anything you need from us, call or WhatsApp +65 8333 3583. You will also receive email updates of your orders.
Can I get an invoice or receipt for my order?
Yes, you can download the invoice from the Whatsapp message and the email.
Trade & Pre-order Deliveries
How does delivery work for trade (B2B) orders?
Trade orders placed through our B2B portal are delivered Monday to Saturday.
The earliest delivery date is 2 working days after your order is processed. Orders placed after 7pm are processed the next day.
You can choose a preferred delivery date and a time slot between 10am and 6pm, and our team will confirm your slot on WhatsApp.
When will my pre-order be delivered?
Pre-orders are delivered according to each item's estimated arrival date, so you don't need to choose a delivery date. We'll arrange delivery with you once the stock arrives.
Arrival dates are estimates from our suppliers and may shift.
How do I pay for a pre-order?
Pay a 20% deposit of the pre-order total (including 9% GST) to confirm your reservation. The remaining 80% is payable on delivery.
Pre-orders have a minimum of 10 cartons. See our B2B & Wholesale FAQ for full pre-order terms.
Returns & Support
What is your return policy?
Due to the nature of alcoholic products, returns are generally not accepted.
However, If your order arrives damaged, incorrect, or incomplete, please notify us within 24 hours of delivery via WhatsApp at +65 8333 3583 or email:hello@liquor-assets.com with clear supporting photographs of the item(s) and packaging.
Once verified, we will arrange a replacement or a refund to your original payment method. Refunds are typically processed within 5–10 business days after approval.
Items must be unopened, with seals intact, in their original packaging. Claims made after 24 hours of delivery may not be accepted.
A re-delivery fee of $8 will apply for failed deliveries due to customer absence or an incorrect address.